Gain hands-on experience in customer engagement, license management, and account administration while supporting analytics and AI solutions. You’ll be involved in real client interactions, assist with onboarding processes, and ensure smooth coordination of customer accounts.
Work closely with cross-functional teams to deliver a seamless customer experience across enterprise and government clients. Build practical skills in communication, problem-solving, and service excellence within a fast-paced analytics engineering environment at ORTECH.
Hands-on Customer Success Experience
Support customer relationship management for enterprise-grade analytics and AI platforms.
Learn to manage software license renewals and payments in a fast-paced environment.
Learn from Industry Experts
Receive mentorship from seasoned professionals in customer success and technical account services.
Get exposure to CRM usage, customer lifecycle tracking, and customer retention strategies.
Pathway to a Full-Time Career
Outstanding interns may be offered full-time roles at ORTECH!
Engaging & Collaborative Culture
Work closely with diverse teams across Customer Success, Finance/Admin, and Technical Services.
Experience life in a dynamic, innovative, tech-driven company.
Professional Development
Build skills in communications, client-facing operations, and customer value management.
Hands-on experience with CRM tools, internal tracking systems, and customer communications.
📌 Assist in monitoring software license expiry dates and supporting the renewal process.
📌 Help coordinate invoicing and follow up on payments to ensure timely collection.
📌 Maintain customer databases, update records, and manage renewal tracking logs.
📌 Support the preparation of customer success communications and basic reporting on usage/adoption.
📌 Participate in onboarding and client support activities alongside the Customer Success team.
📌 Document customer feedback and assist in internal process improvements.
📌 Learn about ORTECH’s solution suite (analytics, AI/LLM, graph analytics, etc.) to support customer communications.
✅ Students pursuing or recently completed a Degree/Diploma in Business, IT, Data Analytics, or a related field with a CGPA of 3.0+
✅ Strong communication and organizational skills.
✅ Proficiency in Microsoft Office (Word, Excel, PowerPoint); CRM tool exposure is a plus.
✅ Eager to learn, proactive, and keen to develop foundational customer success skills.
🔖 Internship allowance.
🔖 6 to 12-month internship, with a possibility of extension or full-time employment based on your performance.
🔖 Real-world exposure to customer success in analytics, AI, and data engineering environments.
🔖 Supportive, collaborative, and fast-paced work environment.
Location: Menara Uncang Emas, Kuala Lumpur
Duration of Internship: 6 - 12 months
Join Malaysia’s Leading Analytics Engineering Company
and gain hands-on exposure in Customer Success, client engagement, and service excellence at ORTECH.