Gain hands-on experience in customer success operations, client engagement, and account management within a fast-paced analytics and AI environment. This role offers exposure to customer onboarding, license coordination, and day-to-day client support processes.
This position is your opportunity to be at the forefront of client relationships, ensuring seamless service delivery and driving customer satisfaction while supporting operational excellence at ORTECH.
Hands-on Customer Success Experience
Be the primary point of contact for customers, ensuring satisfaction across analytics, AI, and data engineering solutions.
Manage real client interactions while supporting onboarding, renewals, and ongoing account activities.
Exposure to License & Account Management
Monitor software license expiries and manage the full renewal lifecycle through internal systems and vendor portals.
Coordinate with Finance/Admin on invoicing, renewals, and payment follow-ups to ensure smooth operations.
Customer Relationship & Retention
Build strong, long-term relationships with customers to drive adoption and retention of ORTECH’s solutions.
Conduct account reviews to understand client needs and identify upselling or cross-selling opportunities.
Data-Driven Customer Insights
Track customer usage and engagement metrics, identifying risks and supporting proactive actions.
Maintain accurate records, renewal logs, and communication history for effective account management.
Cross-Functional Collaboration
Work closely with Solution Engineers, Trainers, and internal teams to coordinate onboarding, training, and enablement sessions.
Support proposals, contract renewals, and tender-related documentation when required.
Professional Development
Gain exposure to ORTECH’s analytics and AI portfolio including Alteryx, Tableau, and emerging technologies.
Build skills in client management, communication, and delivering value-driven customer experiences.
📌Act as the main point of contact for customers, supporting onboarding, account management, and day-to-day client communications.
📌Monitor software license expiries and manage the full renewal process, including coordination with Finance/Admin for invoicing and payment follow-ups.
📌Maintain accurate customer records, renewal tracking, and communication logs to ensure smooth account operations.
📌Build strong client relationships through regular check-ins, account reviews, and identifying upsell or cross-sell opportunities.
📌Collaborate with internal teams to coordinate training, support proposals and renewals, and track customer usage to improve engagement and retention.
✅ Degree/Diploma in Business Administration / Management, Entrepreneurship / Innovation Management, Marketing, Communications / Public Relations, International Business, or a related field with a CGPA of 3.0+
✅ Fresh graduates with strong communication and organizational skills are encouraged to apply
✅ Excellent interpersonal and relationship-building skills
✅ Strong organizational skills and attention to detail
✅ Ability to communicate technical value propositions in business-friendly terms
✅ Comfortable using web portals, spreadsheets, and CRM systems for tracking and reporting
Additional Points
Experience with analytics platforms is an advantage
Knowledge of CRM tools (e.g., HubSpot, Salesforce, Zoho) is beneficial
Familiarity with government or enterprise project environments is a plus
🔖Competitive salary and benefits package
🔖One-year contract position with potential for permanent placement
🔖Opportunity to work closely with customers on analytics and AI adoption initiatives
🔖A collaborative and supportive work environment
Career Growth Path
At ORTECH, we offer clear career progression:
Senior Customer Success Executive – managing high-value accounts and overseeing renewals.
Customer Success Manager – leading customer success operations.
Head of Customer Experience – shaping retention and engagement strategies company-wide.
Join Malaysia’s Leading Analytics Engineering Company
and own the customer journey—driving client engagement, satisfaction, and long-term success at ORTECH.